# Automation (https://docs.akollo.com/en/product-guide/automation)



<Callout title="Planned">
  This area is planned. It is described here so you can prepare; it is not yet part of the current release.
</Callout>

## What it is [#what-it-is]

An automation is drawn as triggers, conditions and actions, then published as a version. Each run keeps a history, with sensitive values hidden.

| Building block | Role in the flow                               |
| -------------- | ---------------------------------------------- |
| **Trigger**    | The event that starts the flow.                |
| **Condition**  | A check that decides whether the flow goes on. |
| **Action**     | What the flow does.                            |

A step that changes something important can wait for a person, and that person sees a preview before deciding. Agents that draft tasks or notifications stay inside an allowlist, and a manager approves an assignment before it is carried out. The institution can also author its own flows.

<Mermaid
  title="How an automation runs"
  chart="`flowchart LR
T[Trigger] --> C{Condition}
C -->|Met| I{Important change?}
I -->|No| A[Action runs]
I -->|Yes| P[&#x22;Person sees a preview and decides&#x22;]
P -->|Approve| A
A --> H[&#x22;Run history, sensitive values hidden&#x22;]`"
/>

## Describing a flow [#describing-a-flow]

On the automations page, and inside a flow, you can describe in your own words what the flow should do. You see a suggestion and what it would change. Saving keeps a draft. The flow does not start, and nothing is published, until you do that yourself later.

<Mermaid
  title="From a description to a published flow"
  chart="`flowchart LR
A[You describe the flow] --> B[&#x22;Suggestion and what it would change&#x22;]
B --> C[Save as draft]
C --> D[You publish it later]`"
/>

A support session can see the box and cannot ask for a suggestion.

## FAQ [#faq]

<Accordions type="single">
  <Accordion title="Is automation available today?">
    No. This area is planned and not yet part of the current release.
  </Accordion>

  <Accordion title="Does a suggested flow start on its own?">
    No. Saving keeps a draft. The flow does not start, and nothing is published, until you do that yourself.
  </Accordion>

  <Accordion title="Can an automation change important data without anyone checking?">
    A step that changes something important can wait for a person, who sees a preview before deciding. Assignments drafted by agents are approved by a manager before they are carried out.
  </Accordion>

  <Accordion title="Are sensitive values visible in the run history?">
    No. Each run keeps a history, with sensitive values hidden.
  </Accordion>
</Accordions>