# My work (https://docs.akollo.com/en/modules/my-work)



**My work** gathers everything that is about you: the work items you own or contribute to, your inbox, your requests and the approvals waiting for you. Your own time lives next door in the **Time** section: **My day**, **My tasks**, **Timesheet** and **My exceptions**. Notifications reach you through the bell in the top bar. In the sidebar, **My work** is the second item of the **Menu** group, right below **Home**; **Time** follows **Projects**.

## Who uses it [#who-uses-it]

| Role                  | What they do here                                                                                                                                              |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Employee              | Follows their work items, chooses the task for each device, checks their day, submits tasks and the timesheet, answers access reviews and reads notifications. |
| Manager or approver   | Uses the same pages for their own work, and decides time and work requests under **Approvals**.                                                                |
| Anyone who needs help | Opens a request in the **Portal** and follows it.                                                                                                              |
| Administrator         | Uses these pages for their own work like any member. Organisation-wide settings are in [Admin](/en/modules/admin) and [Settings](/en/modules/settings).        |

## Main screens [#main-screens]

The **My work** section has tabs at the top of the page. Tabs that do not fit are under **More**.

| Screen                | Where               | What it shows                                                                                                                                       |
| --------------------- | ------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| **My work**           | My work             | Work items you own or contribute to: title, key, type, status, owner and due date. Open work first, then by due date. **New work** creates an item. |
| **My access reviews** | My work             | Access review items assigned to you, to keep or revoke.                                                                                             |
| **My time off**       | My work             | Your leave balances and requests.                                                                                                                   |
| **My shifts**         | My work             | Your week day by day, open shifts and your claims.                                                                                                  |
| **Inbox**             | My work             | Mentions, assignments, approvals and due-date reminders, grouped by work item.                                                                      |
| **Requests**          | My work             | The request forms you may use.                                                                                                                      |
| **Approvals**         | My work → More      | Work requests waiting for your decision, the one due soonest first.                                                                                 |
| **Search**, **Views** | My work → More      | Searching work items, and the saved views you can open.                                                                                             |
| **Portal**            | My work → More      | The service request portal.                                                                                                                         |
| **AI and you**        | My work → More      | What the AI features can see about you and what is recorded.                                                                                        |
| **My day**            | Time                | Today’s counted, worked and payable time, a 7-day trend, your device and its task, apps that need a task, and open exceptions.                      |
| **My tasks**          | Time                | The task chosen for each device and the tasks assigned to you.                                                                                      |
| **Timesheet**         | Time                | An ISO week in daily, weekly or calendar view, with the period to submit.                                                                           |
| **My exceptions**     | Time                | Days in the last 62 days where your time needs attention.                                                                                           |
| **Notifications**     | Bell in the top bar | Every notice sent to you in this organisation, newest first.                                                                                        |

<Screenshot src="/screens/en/my-work.webp" alt="My work page with tabs My work, My access reviews, My time off, My shifts, Inbox and Requests, and a list of work items with title, key, type, status, owner and due date" caption="My work: everything you own or contribute to, open work first, then by due date." />

<Screenshot src="/screens/en/my-day.webp" alt="My day with counted, worked and payable time, entries awaiting approval, a 7-day trend, the device and task card, apps that need a task and exceptions" caption="Time → My day: today’s totals, your device and its task, and the apps that need a task." />

## Key tasks [#key-tasks]

### Choose the task for your device [#choose-the-task-for-your-device]

Time recorded by the desktop app is credited to the task selected for that device. Each enrolled device has its own selection.

<Steps>
  <Step>
    ### Open My tasks [#open-my-tasks]

    Choose **Time → My tasks**, or select the task chip in the top bar (it reads **No task** when none is set).
  </Step>

  <Step>
    ### Pick the task and apply it [#pick-the-task-and-apply-it]

    Under **Current task**, pick the task in the **Task** list and select **Apply to this device**. You can only pick a task assigned to you that is not waiting for review or already finished.
  </Step>

  <Step>
    ### Check that the device took it [#check-that-the-device-took-it]

    The desktop app applies the choice at its next measurement and then confirms. Until then the choice shows as pending. The page shows one of: pending, applied, conflict, unreachable or rejected by the device. A device not seen for more than five minutes applies the choice when it comes back.
  </Step>
</Steps>

<Screenshot src="/screens/en/my-tasks.webp" alt="My tasks with the current task of the device, a task picker, the Apply to this device button and the list of tasks assigned to me" caption="Time → My tasks: choose the task for each device and act on the tasks assigned to you." />

<Callout type="info" title="Note">
  Time recorded before the device applies your new choice keeps the earlier task. You may also choose no task; that time stays unassigned. **My tasks** lists the applications and sites that require a task, taken from your organisation’s category rules.
</Callout>

### Hand in a finished task [#hand-in-a-finished-task]

<Steps>
  <Step>
    ### Find the task [#find-the-task]

    On **My tasks**, look under **Assigned to me**. Each task shows its status: assigned, in progress, submitted, approved, rejected or closed.
  </Step>

  <Step>
    ### Submit it for review [#submit-it-for-review]

    Select **Submit for review** and add a delivery note or a link.
  </Step>

  <Step>
    ### Follow the decision [#follow-the-decision]

    The task waits in your manager’s review queue and counts under **My tasks awaiting approval** on Home. If it is rejected, it comes back to you with the reviewer’s note. You can never review your own submission.
  </Step>
</Steps>

<Mermaid
  title="The life of a task you work on"
  chart="`flowchart LR
A[Assigned] --> B[In progress]
B -->|Submit for review| C[Submitted]
C -->|Approved| D[Approved]
C -->|Rejected with a note| B
D --> E[Closed]`"
/>

### Check your day [#check-your-day]

<Steps>
  <Step>
    ### Open My day [#open-my-day]

    Choose **Time → My day**. Use the arrows or **Today** to move between days.
  </Step>

  <Step>
    ### Compare the totals [#compare-the-totals]

    **Counted time** is measured time credited to your tasks, **Worked** is the active part of it, and **Payable time** adds approved entries. **Entries awaiting approval** is time that is not payable yet.
  </Step>

  <Step>
    ### Fix what is missing [#fix-what-is-missing]

    Use **Add entry** for time that was not recorded, or open **My exceptions** for days that need attention. **What is recorded?** explains what the recording covers.
  </Step>
</Steps>

### Submit your timesheet [#submit-your-timesheet]

<Steps>
  <Step>
    ### Open the timesheet [#open-the-timesheet]

    Choose **Time → Timesheet** and pick the daily, weekly or calendar view. Step between weeks, or go back to this week.
  </Step>

  <Step>
    ### Check the days [#check-the-days]

    The **Day total** row shows payable time for each day. A dash means there is no time that day. A day marked with \* is only partly in your scope, for example the day you moved teams.
  </Step>

  <Step>
    ### Deal with blocking exceptions [#deal-with-blocking-exceptions]

    An exception marked **Blocks submission** in **My exceptions** must be resolved, explained or dismissed first.
  </Step>

  <Step>
    ### Submit the period [#submit-the-period]

    In the **Period** bar, select **Submit**. A manager sees it under **Approvals → Timesheets**. If it is rejected, read the note, fix the period and submit it again.
  </Step>
</Steps>

### Keep up with notifications [#keep-up-with-notifications]

<Steps>
  <Step>
    ### Open the notifications [#open-the-notifications]

    Select the bell in the top bar. Its badge shows how many notices you have not read.
  </Step>

  <Step>
    ### Filter and open [#filter-and-open]

    Switch between **All** and **Unread**. Open a notification to go to the related page; it is then marked as read. **Mark as read** marks one, **Mark all as read** marks everything.
  </Step>

  <Step>
    ### Choose how notices reach you [#choose-how-notices-reach-you]

    Under **Settings → Notifications**, turn **In-app notifications** and **Email notifications** on or off and pick the **Notification language**.
  </Step>
</Steps>

<Screenshot src="/screens/en/notifications.webp" alt="Notifications page with All and Unread tabs, a Mark all as read button and a list of notifications each with its time, an Unread label and a Mark as read button" caption="Notifications: everything sent to you in this organisation, newest first." />

## Permissions [#permissions]

* Everything in **My work** and **Time** is about **you**: your items, your devices, your time and your notices. Nobody needs special permission to see their own day.
* **My tasks** appears only if your account may select a task. If no device is enrolled, the page asks you to install the desktop app and sign in.
* **Approvals** lists only requests in **your scope** that are assigned to you. You can never decide your own request or review your own task.
* Managers see other people’s days and tasks from **Time → Team** and **Team days**, and only for people in their scope. See [Time and tasks](/en/product-guide/time#team-and-approvals).
* A suspended account, an account with no organisation and a support session are refused on the day view and on task changes; the page names the reason. A support session can read work pages but cannot change anything.

## What the AI can do here [#what-the-ai-can-do-here]

* **Ask AI** (**⌘J** / **Ctrl+J**) answers questions about your own work: what to do today, days where time may be missing, and a draft status update for the week. Starting or stopping a timer is prepared for you to confirm. See [AI assistant](/en/ai/assistant).
* **Search** in **My work** accepts a question in your own words and turns it into ordinary search filters. See [Searching work in plain language](/en/ai/search).
* **AI and you** shows what the AI features can see about you, what they never do and what is recorded. See [AI and you](/en/ai/ai-and-you).

The AI never submits a task, a timesheet or a time entry on its own. Every change waits for you.

## FAQ [#faq]

<Accordions type="single">
  <Accordion title="Why does My tasks still show my earlier task?">
    The desktop app applies a new task at its next measurement and then confirms it. Until then the choice is pending, and time before that moment stays with the earlier task.
  </Accordion>

  <Accordion title="Why can’t I select a task?">
    You can only select a task that is assigned to you and is not waiting for review or finished. If **My tasks** is missing from the sidebar, your account cannot select tasks; ask your administrator.
  </Accordion>

  <Accordion title="What happens to time recorded while no task is selected?">
    It stays unassigned. It is still recorded, but it is not credited to a task. Some applications and sites require a task; **My tasks** lists them.
  </Accordion>

  <Accordion title="Why are the task cells in my timesheet dashes?">
    The timesheet shows your payable time per day in the **Day total** row. Time is not split by task in the timesheet yet, so the task cells show dashes.
  </Accordion>

  <Accordion title="Why does my timesheet say it cannot be submitted?">
    An exception marked **Blocks submission** is still open for that period. Resolve it with an entry, request a correction or explain it on **My exceptions**. A blocking exception can only be dismissed by someone other than you.
  </Accordion>

  <Accordion title="Can I get notifications by e-mail only?">
    Yes. Under **Settings → Notifications**, turn off **In-app notifications** and keep **Email notifications** on. The choice applies to all kinds of notifications together.
  </Accordion>
</Accordions>

## Related [#related]

* [Home](/en/modules/home)
* [Time and tasks](/en/product-guide/time)
* [Tasks and projects](/en/product-guide/tasks-and-projects)
* [Desktop app and devices](/en/product-guide/desktop-app)
* [Service requests](/en/trust/service-requests)
* [Getting started](/en/getting-started#notifications)